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The original item was published from 4/13/2023 11:16:50 AM to 4/21/2023 12:00:03 AM.

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Public Affairs

Posted on: April 13, 2023

[ARCHIVED] Telecommunicators Week Profile: Sharonda Clay

Telecommunicators Week Sharonda

As part of National Telecommunicators Week, we are honoring some our first responders who rarely get the recognition they deserve. For Sharonda Clay, who has worked for the City of Baytown for two years, it’s more than just answering the phone.

Sharonda said, “Every day brings something different, but we do all we can to help the person on the other end of the phone.”

When asked what keeps her going through the difficult days, Sharonda says that it’s knowing that they can save someone’s life during a personal crisis.

She said, “It can be difficult, but it’s definitely worth it.”

Despite the difficulty of the job, Sharonda enjoys her job and so does her family.

Sharonda said, “They love being able to say where I work.”

For Sharonda, her goal is to continue to give back to others saying she plans on being a telecommunicator “until I physically can’t work anymore.”

Many of us consider Sharonda and our other telecommunicators as heroes for their dedication and quick-thinking to save lives. Sharonda says they appreciate the recognition.

She said, “It’s a good feeling, but also a heavy crown to wear. We want to make sure we live up to the hero title.”

Thank you Sharonda and our entire Public Safety Communications team for their dedication and hard work in helping our community.

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