Utility Bill Online Payment System Changes

The City of Baytown has improved the way you pay and view your City of Baytown utilities.  The City launched a new utility billing system on March 27. On or after this date, customers will need to create a new profile and link their accounts on the Baytown Utility Services portal.

  • Your new customer and account numbers, found on the bill mailed after March 27.
  • Create a new profile on the Baytown Utility Services portal.
  • Pay your bill online, in-person, by mail, or other alternate payment sites, like Food Town, Walmart, Kroger, and Ace Cash.

Previous customer and account numbers will no longer be valid. However, your autopay information will move over to the new portal. Pay-by-phone is no longer a payment option.

  1. FAQs
  2. Accessing New System
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The information above has been mailed to each utility customer in Baytown, a copy of which can be found below (PDF).

Utility Billing System Change 2023 Opens in new windowUtility Billing System Change Frequently Asked Questions 2023 Opens in new window