The City of Baytown Utility Billing Division has two billing cycles for water, sewer and garbage. Billing cycles are based on the property geographical location within the city and can not be modified.
Each customer has approximately 14 days from the day the bill is mailed to pay his or her bill without penalty. At this time a delinquent notice is mailed as a friendly reminder giving the customer an additional 12 days from the original due date to pay their bill.
Penalties will not be waived for failure to receive bill. Please contact the Post Office if you are experiencing problems receiving your bills.
If the account is not paid by the due date a 10% late charge shall be assessed to the amount of water charge. This amount will be shown as the gross amount on the bill.
Approximately 26 days from the original bill date, if payment has not been received in our office before 4:00 p.m., services are automatically scheduled for disconnection and a $35.00 fee is assessed.
Please avoid penalties and service interruption by paying your bill on time.
If paying a delinquent bill on-line or by phone please allow 2 to 3 business days for file transmittal and payments to be applied to your account.
If you are unable to pay your utility account please contact Customer Service at 281-420-6515 prior to service interruption to determine if you are eligible for a payment arrangement.
All payment arrangements must be completed in our office at 2505 Market Street Baytown, TX 77520.