Contact Information

Utility Billing Customer Service

Mailing Address:
Utility Billing
P.O. Box 424
Baytown, TX 77522-0424

Call (281) 420-6515
8 a.m. - 4 p.m.



Utility Billing Quick Response

For quick answers to quick questions, email us at Click here for more info.

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City of Baytown
Utility Billing Department
2505 Market Street
Baytown, TX 77520



We are Here to Serve You!

Our goal is to exceed your expectations and provide 100% excellent customer service, 100% of the time.  If you need our assistance just call us at 281-420-6515.  We are here to serve you!


Gina Roberson Rivon
Utility Billing Manager

Zubair Bawany
Billing Analyst

Customer Service

  • We establish new service, transfer existing service, disconnect service and discuss the details of your account.


Yvonne Lopez
Utility Billing Coordinator




  • We accept all payments on your account inside the office, drive-thru, night-drop and online.


Alison Blanscet
Collections Supervisor



Meter Operations

  • We install, read, repair, replace and remove water meters. We also disconnect/reconnect water service. We check for leaks and assist with customer needs.





Related Links


Public Works Department
Call (281) 420-5300
(24 hr Response)


Baytown Weather

Overcast, light rain
  • Overcast, light rain
  • Temperature: 41 °F
  • Wind: N (360°), 20.7 mph, gusts up to 32.2 mph
  • Rel. Humidity: 93 %
  • Visibility: 7 mi
  • Sunrise: 6:43am -0600
  • Sunset: 6:22pm -0600
Last updated March 5, 2015 - 3:50am

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