Contact Information

Utility Billing Customer Service

Mailing Address:
Utility Billing
P.O. Box 424
Baytown, TX 77522-0424

Call (281) 420-6515
8 a.m. - 4 p.m.



Utility Billing Quick Response

For quick answers to quick questions, email us at Click here for more info.

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Utility Billing is responsible for the billing and collections of water, sewer, recycling and garbage services.  We strive to maintain the highest level of accuracy in our billing process as to better serve you, our customer.  It is our pleasure to serve you and it is our goal to always exceed your expectations by providing 100% excellent customer service 100% of the time.


Hours of Operation

Monday - Friday, excluding holidays, from 8 a.m. to 4 p.m.
2505 Market Street, Baytown , TX  77520.  (Night Drop is available near drive-thru.)

Payment Methods Available
In person, Drive Thru, Night Drop
Automatic Bank Draft
By Phone:  1-866-528-0686 (English) 1-866-530-8855 (Spanish)
Online:  Click here
By Mail:  P. O. Box 424, Baytown, TX  77522 


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Effective May 1, 2013, once services are disconnected, if full payment is received by 2:00 p.m., in person, by phone or online (providing payment confirmation #) the services will be restored the same day by 5:00 p.m.  If full payment is made after 2:00 p.m., in person by phone or online, the services will be restored the next business day by 5:00 p.m.

Related Links


Public Works Department
Call (281) 420-5300
(24 hr Response)


Baytown Weather

  • Overcast
  • Temperature: 42.8 °F
  • Wind: N (360°), 10.4 mph
  • Rel. Humidity: 70 %
  • Visibility: 7 mi
  • Sunrise: 6:50am -0600
  • Sunset: 6:18pm -0600
Last updated February 27, 2015 - 2:50pm

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