Contact Information

Utility Billing Customer Service

Mailing Address:
Utility Billing
P.O. Box 424
Baytown, TX 77522-0424

Call (281) 420-6515
8 a.m. - 4 p.m.



Utility Billing Quick Response

For quick answers to quick questions, email us at Click here for more info.

Text size: - +

Applying For New Service

To establish new water/sewer service you must submit an Application for Service, Water/Sewer Deposit Contract Form, proof of property ownership or lease agreement, a valid driver’s license and deposit. The following documents can be used as proof of ownership:
         Property Owners:
           Rental Property:
·  Bill of Sale
·  Lease Agreement
·  Settlement Statement
·  Form provided by Utility Billing, signed by Landlord
·  Title Transfer
·  Warranty Deed
·  Will of Trust
*** All documents must be executed properly with seller/buyer signatures.

If property owners do not have the proper documentation, water/sewer service can be obtained, but it will be processed at the higher deposit of $200. 
Deposits can be made in our office by cash, check, money order or credit card.

Applications and other forms are available online and in our office located at 2505 Market Street Baytown, TX 77520.

Applications for service can be submitted via fax (281-420-6514) or mail, Attn: Customer Service, 2505 Market Street. Baytown TX 77520.  Proper identification must be submitted with service request. 


Deposit and Utility Service Fees
New Service Connection Fee  $30.00

New Service Deposit

  • Owner
  • Renter


  • $50
  • $200
Transfer Service $25 
Delinquent Fee $35 
Returned Check/ACH $30 
Broken Lock/Device  $35 
Pulled Meter $65 
Reread/Trip Charge  $10 
Pull Straight Line Fee $185


Effective May 1, 2013, once services are disconnected, if full payment is received by 2:00 p.m., in person, by phone or online (providing payment confirmation #) the services will be restored the same day by 5:00 p.m.  If full payment is made after 2:00 p.m., in person by phone or online, the services will be restored the next business day by 5:00 p.m.


Related Links


Public Works Department
Call (281) 420-5300
(24 hr Response)


Baytown Weather

Clear sky
  • Clear sky
  • Temperature: 35.6 °F
  • Wind: NNE (20°), 6.9 mph
  • Rel. Humidity: 55 %
  • Visibility: 10 mi
  • Sunrise: 6:42am -0600
  • Sunset: 6:23pm -0600
Last updated March 6, 2015 - 4:50am

Get the forecast

Follow Us