Contact Information

Utility Billing Customer Service

Mailing Address:
Utility Billing
P.O. Box 424
Baytown, TX 77522-0424

Phone:
Call (281) 420-6515
Monday-Friday
8 a.m. - 4 p.m.

Email:
utilitybilling@baytown.org

 

Utility Billing Quick Response

For quick answers to quick questions, email us at ubservice@baytown.org. Click here for more info.

Utility Payment

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Bank Draft

The City offers ACH bank drafting as a courtesy to customers. To obtain information regarding bank drafting please download our online form or call 281-420-6515.
 

Online

Click here to make a payment online.  The City accepts Visa, MasterCard and Discover Card.  Please allow 2 to 3 business days for payments to be applied to your account.
 

Phone

To pay via phone please call 1-866-528-0686 (English) or 1-866-530-8855 (Spanish). Please allow 2 to 3 business days for payments to be applied to your account.

 

Mail

Customers may mail payments to:

P.O. Box 424

Baytown, TX 77522

 

In Person

Customers may remit payments in person at 2505 Market Street Baytown, TX 77522 (map). Our Utility Billing Personnel will gladly assist you.

 

Lobby Payment Drop

Payments may also be placed in the payment drop box located in our office at 2505 Market Street, Baytown, TX 77522.  Lobby Drop Box Payments are processed daily.

 

Drive Thru

For your convenience payments may be submitted in person at our Drive Thru window located at 2505 Market Street Baytown, TX 77522.

 

Night Drop

Payments may also be placed in the Utility Billing Night drop located near the drive thru window.

 

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Night Drop Payments Are Processed The Next Business Day

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We gladly accept cash, check, money order & credit cards (with valid ID)