About the Department
The City of Baytown Communications Department is responsible for operating the City’s Public Safety Communications Center. In 1988, Baytown consolidated police and fire dispatching and call-taking activities to create the Communications Center. Duties of the center include the processing of all emergency and non-emergency telephone calls, dispatching of appropriate public safety personnel, computer-based research, and customer service to citizens, workers, and internal customers of the City of Baytown. The Communications Center also is responsible for maintaining and responding to inquiries through AskBaytown, the city's 3-1-1 platform.
All telecommunicators are Licensed Telecommunications Operators through the Texas Commission on Law Enforcement (TCOLE). There are a minimum of 3 personnel on duty 24 hours per day, 365 days per year. The department handles over 250,000 telephone calls per year, including approximately 69,000 9-1-1 calls, and dispatches over 75,000 responses for police, fire, and EMS incidents annually.
The department is the Public Safety Answering Point (PSAP) for the city of Baytown in conjunction with the Greater Harris County 9-1-1 Emergency Network. Additionally, the city utilizes the Harris County P25 Regional Radio System in order to allow for enhanced communications in the city as well as to provide interoperability to communicate with surrounding agencies during multi-jurisdictional incidents.